NEW CLIENTS
Welcome to Tranquillity. We're so pleased you're thinking of joining us, and we want your first visit to feel as relaxed and reassuring as possible. Here's everything you need to know before you arrive.
Your first appointment
From the moment you walk through the door, you'll be warmly welcomed and made to feel completely at home. We'll offer you a drink from our complimentary menu, get you comfortable, and take the time to talk through your hair before we begin.
Your first appointment is all about getting to know you, understanding your hair and your lifestyle, and making sure we're completely clear on the look you're after. Whether you know exactly what you want or you'd like our expert guidance, you're in safe, experienced hands.
To get the very best from your visit, do bring along any photos of looks you love, and have any questions ready to ask. We're here to help you solve any hair concerns you have, and the more we know, the better we can tailor everything to you.
Some things to know
Consultations
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Every new client begins with a consultation. It's the foundation of everything we do and the best way to ensure you leave delighted with your hair.
During your consultation, your stylist will discuss your hair history, your everyday routine, how much time you like to spend styling at home, and the result you're hoping to achieve. It's also your chance to ask any questions.
Colour & Technical Consultations
For any colour or technical service, we always carry out your consultation in advance of booking the appointment. There's a good reason for this. It allows us to see your hair properly, discuss exactly what you'd like to achieve, and make sure we book out the right amount of time to create it. It also gives us the opportunity to carry out any skin test that may be needed ahead of your visit.
Taking this step first means no surprises on the day, and the very best chance of achieving the look you're hoping for.
Cutting Consultations
Every new client booking automatically has extra time allocated, so there's always plenty of time to talk through your hair, your concerns and exactly what you're looking for before we begin. Your appointment is tailored to you from the very start.
If you'd like a consultation before your appointment, we're always happy to arrange one. Some clients prefer to chat things through in advance, especially if they're considering a bigger change.
Skin tests
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For anyone having a colour service with us for the first time, a skin test is required before your appointment. This is a simple, quick and essential step to make sure the products we use are safe for you.
You'll also need a skin test if you haven't had a colour service in the last six months, or if you've become pregnant since your last visit. Skin tests must be carried out at least 48 hours before your colour appointment, in line with manufacturer guidelines. If you're due one, please get in touch to arrange it in good time.
Appointment lengths
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Appointment times vary depending on the service. As a rough guide:
• A cut and finish typically takes around 45 to 60 minutes • Colour services can take anywhere from 2.5 to 5 hours, depending on the work involved
If you're someone who may have somewhere else to be, please do ask how long you're likely to be in the salon when you book, as we can't rush perfection. We'll always give you a clear idea of timings so you can plan your day.
And if you're with us for a longer appointment, please feel free to bring snacks or lunch along. You're more than welcome to eat in the salon and make yourself completely at home.
Cancellation policy
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Your appointment is very important to us. It's reserved especially for you, and we completely understand that sometimes plans change. We respectfully ask for at least 24 hours' notice if you need to cancel or rearrange.
When an appointment is cancelled without enough notice, we miss the opportunity to offer that time to another client, and those on our waiting list miss out too. Because your service is reserved personally for you, a cancellation fee will apply:
• Less than 24 hours' notice will result in a charge equal to 50% of the reserved service amount.
• No-shows will be charged 100% of the reserved service amount.
• For appointments booked within the 24-hour period, we ask that any cancellation is made within 4 hours of the appointment time, or a charge equal to 50% of the reserved service amount will apply.
• Multiple services not cancelled with 24 hours' notice will be charged 100% of the reserved service amount.
This policy allows us to offer availability to other clients and keep our schedule running smoothly, so we can look after everyone fairly. Thank you for understanding and supporting our team.
Booking process
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We’ve tried to make the booking process as simple as possible, offering you lots of hair services and treaments depending on what you require, and a range of hair specialists ready to provide you with expert advice.
There is lots of information on our website about what we offer, but if you have questions please contact us.
Getting here
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Parking (charges may apply)
Southside Car Park - 4 minutes’ walk
Northside Car Park - 4 minutes’ walk
Some free, on-street parking is available nearby, but is limited and is time restricted.
Bus
Street is well connected by regular buses from Glastonbury, Wells, Bridgwater, Yeovil and surrounding towns. Most services stop just a short walk from us.
Frequently asked questions
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Yes. For colour services we'll always carry out a consultation, and this is a 15-minute complimentary consultation for new clients. For colour, we'll also arrange a skin test beforehand. This makes sure we achieve the best possible result, safely.
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We'd always recommend booking as early as you can, especially for weekend appointments and for our specialists, as they do get booked up.
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Absolutely. If you have someone in mind, just let us know when you book. If you're not sure, we'll happily match you with the right person for your hair.
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We work with premium professional brands including L'Oréal Professionnel, Kérastase and Olaplex. During your visit, we'll discuss exactly which homecare will suit your hair, so you can keep it looking its best between appointments.
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Please don't worry, you're in wonderful hands. One compliment we receive often is how welcoming we are and how looked after our clients feel with us. From your warm welcome and complimentary drink to your relaxed consultation, we'll take good care of you every step of the way.
Meet our hair specialists
